Orders & Shipping

How long does shipping take?

We aim to process all orders within 1–3 business days.

Estimated delivery times:
• United Kingdom: 5–10 business days
• Europe: 7–12 business days
• United States: 7–14 business days
• International: 8–16 business days

Once your order has shipped, you’ll receive a confirmation email with tracking information.

Do you offer free shipping?
Yes — we offer free shipping on all UK orders.

Can I track my order?
Yes. Once your order is dispatched, you’ll receive a tracking number by email so you can follow your order.

Why is my order taking longer than expected?
Occasionally shipping may be delayed due to high demand, customs, or courier delays. If you have concerns, please contact us and we’ll be happy to help.

Returns & Refunds

What is your return policy?
We offer a 14-day return policy from the date your order arrives.

To be eligible, items must be unused, in their original condition, and in original packaging.

What if my item arrives damaged?
If your order arrives damaged or faulty, please contact us within 48 hours of delivery with photos and your order number. We’ll arrange a replacement or refund.

Can I cancel my order?
Orders can only be cancelled within 12 hours of being placed. Once processing begins, cancellations may not be possible.

Products

How do I use the Heated Sleep Eye Mask?
Simply charge the mask fully before first use, adjust it comfortably, and choose your preferred heat and massage settings. We recommend using it as part of your evening routine for maximum relaxation.

Is the sleep eye mask safe to use every night?
Yes, the eye mask is designed for regular use. Always follow the care instructions and avoid prolonged use if you experience discomfort.

Can I use the eye mask if I have sensitive skin?
The mask is made with soft, skin-friendly materials, but if you have highly sensitive skin or a medical condition, we recommend consulting a healthcare professional first.

Will it help me sleep?
Our products are designed to support relaxation and better evening routines, but results can vary from person to person.

Payments & Support

What payment methods do you accept?
We accept all major debit and credit cards, as well as secure payment options available at checkout.

Is my payment secure?
Yes. All payments are processed securely through trusted encrypted payment gateways.

How can I contact you?
You can reach our support team anytime at support@selune.co.uk and we’ll aim to respond within 24–48 hours.

Thank you for choosing Selune 🤍